Cancellation & Refund Policy

Cancel before shipment — full refund

You may cancel your order at any time before it ships and receive a full refund of the full amount you paid — including shipping and any tax collected — to your original payment method. There are no cancellation or restocking fees.

How to cancel

Email adam@conceptconsumer.com with your order reference. We will confirm the cancellation and process your refund promptly.

Refund timing

Refunds are issued to your original payment method. Depending on your bank or card issuer, it may take several business days for the refund to appear.

After your order ships

Once your Bug Bow has shipped, our standard return process applies. Contact support to arrange a return and we will explain the steps and any conditions.

90-day limited warranty

Every Bug Bow includes a 90-day limited warranty against manufacturing defects, starting on the day your order is delivered. If your Bug Bow arrives damaged or fails under normal use, email adam@conceptconsumer.com with your order number and a photo or short video of the issue. We will send a free replacement, or issue a refund if a replacement is not available. The warranty does not cover normal wear and tear, misuse, or modified units.